Technical Support Specialist, Division Production Software

Hexagon Manufacturing Intelligence delivers production and quality solutions that help manufacturers improve productivity and bring ideas to life. The Technical Support Specialist provides customer-facing technical support for SaaS-based manufacturing software, diagnosing and resolving application, configuration, integration, database, and shop-floor connectivity issues. The role also supports complex customer environments, root-cause analysis, and continuous improvement in collaboration with Product, R&D, Services, and Support teams. ResponsibilitiesServe as a primary technical contact for customer support requests, prioritising issues based on severity, business impact, and urgencyDiagnose and resolve SaaS application issues involving functionality, configuration, workflows, permissions, data visibility, access, and platform behaviourGuide customers through product functionality, configuration, onboarding, and troubleshooting while providing clear and timely communication through res