About the role
Mogli Technologies provides a Salesforce-based SMS and WhatsApp application and implementation services. The Technical Support Specialist provides first-line technical support to clients, troubleshoots issues, configures Mogli products, and helps improve support resources and product releases. ResponsibilitiesProvide first-line technical support for the Mogli SMS & WhatsApp application via email, text, virtual meeting, phone, or chat, ensuring client success with Mogli products and servicesIn our collaborative remote environment, actively contribute to team success by sharing knowledge, participating in team training, and working closely with the team on troubleshooting. Contribute to team meetings by identifying internal issues, proposing process improvements, and actively participating in discussionsTroubleshoot complex issues, working with senior support team members to diagnose and identify bugs when necessary, and escalate unresolved issues to the Technical Support Manager promptl