Technical Support Specialist

Combined Public Communications is hiring a Technical Support Specialist to provide intermediate-level support across internal systems, field operations, and customer-facing platforms. The role diagnoses and resolves Tier 1 and Tier 2 issues, supports system configurations, and helps ensure reliable service delivery. ResponsibilitiesProvide technical support across devices, applications, telephony systems, and user environments to ensure system reliabilityDiagnose and resolve Tier 1 and Tier 2 technical issues, including user access, device failures, connectivity issues, and application errorsSupport account provisioning, permissions management, and device configuration for internal users and customer environmentsAssist with system configurations including telephony setup, endpoint configuration, and basic network troubleshootingMonitor and respond to incoming support requests via phone, ticketing systems, and messaging platformsDocument troubleshooting steps, root cause, and resolution