Technical Support Specialist

Baxter International Inc. provides front-line technical support for infusion systems, software applications, and connected healthcare technologies. The role troubleshoots customer issues, manages support cases and repair requests, and partners with customers and internal teams to maintain system performance and uptime. ResponsibilitiesProvide Level 1 technical support via phone, email, and future chat channels for Baxter infusion pumps, associated software, and connected digital productsTroubleshoot hardware, software, connectivity, and system-related issues using established troubleshooting guides, technical documentation, and standard operating proceduresProcess, document, and manage customer cases, ensuring accurate updates, issue tracking, and timely resolution of support requestsSupport Return Material Authorization (RMA) activities for devices requiring repair, replacement, or depot serviceGuide customers through product setup, configuration, and operational issues related to Bax