Technical Support Engineer (Overnight)

DataBank provides managed data center, cloud, and interconnection services. The Technical Support Engineer supports overnight operations by monitoring and troubleshooting customer and internal systems, managing patches and scheduled maintenance, and resolving incidents while meeting service-level requirements. ResponsibilitiesServe as the primary point of contact for all overnight customer incidents submitted via the DataBank portal or by phoneMonitor and respond to alarms for DataBank’s internal and customer systems, including proactive monitoring of all production systems for performance, failed hardware, alert conditions, and other issues affecting business operationsTroubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud; perform maintenance activities within the VMware platformTroubleshoot network issues related to routing, firewalls, and load balancers; escalate to Tier 2 teams as neededFulfill overnight service reque