Technical Support Engineer - L1

DDN provides Tintri storage solutions and is seeking a Technical Support Engineer L1 to deliver first-level technical support to customers, support personnel, and field teams. The role owns support cases from intake through resolution or escalation, troubleshooting hardware, software, operating systems, networking, virtualization, and storage environments while maintaining clear communication and accurate documentation. ResponsibilitiesTake ownership of assigned support cases and act with a customer-first mindsetTroubleshoot and resolve common hardware, software, interoperability, configuration, and performance issues affecting storage systems and solutionsGather and analyze logs, diagnostic data, error messages, system information, and environmental details to identify likely causes and recommended next stepsUse knowledge bases, scripts, internal tools, product documentation, and established support procedures to deliver timely and effective solutionsCommunicate technical findings, ac