About the role
EasyPost is hiring a Technical Support Engineer I to provide support for its GlobalShip enterprise multi-carrier shipping solution. The role assists clients with configurations, shipping tasks, and technical troubleshooting; supports software updates and minor software and database adjustments; and follows up with customers to resolve issues. ResponsibilitiesWork with a team of Support Techs and Integration Engineers to support current softwareAssist with client configurations, daily shipping tasks and troubleshooting technical issuesFollowing up with clients to ensure problems are solvedMinor software and database adjustments with guidance of team leadershipTesting and deploying software updatesRecognize and escalate problems that require immediate actionEstablishing trust and rapport with customer contacts to ensure confidence in resolving the issue at hand QualificationsBachelor's Degree in computer science, information systems, information technology, coding certification through a
Skills
- Debugging