Technical Support Engineer

Symbotic seeks a Technical Support Engineer to support system stand-up, stabilization, and ongoing operations at customer sites. The role troubleshoots production-impacting issues, supports escalations, analyzes root causes, and works with Engineering and Field teams to improve system reliability. ResponsibilitiesTroubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layersSupport real-time escalations during high-impact operational eventsConnect to and diagnose systems remotely using tools such as SSH, Remote Desktop, and browser-based interfacesAnalyze logs, system data, and performance trends to identify root causes and prevent recurring issuesPartner cross-functionally with Engineering and Field teams to drive issue resolutionDocument troubleshooting steps, resolutions, and knowledge base contentSupport continuous improvement by identifying patterns and recommending preventative solutions QualificationsBachelor's degree in Engine