Technical Support Engineer

JAMS Software is seeking a Technical Support Engineer to provide exceptional customer service for enterprise workload automation solutions. The role involves diagnosing and resolving complex technical issues, supporting data migrations, collaborating with engineering teams on escalations, creating automation scripts, and communicating with clients throughout issue resolution. ResponsibilitiesRespond to and resolve technical support tickets within defined SLAsDiagnose and troubleshoot complex issues related to workload automation and system integrationsAnalyze, validate, transform, and reconcile environmental data during migrationEnsure accuracy and integrity even when source and target platforms had partial compatibilityPerform root cause analysis and implement preventive measures to reduce recurring incidentsCollaborate with development teams to escalate and resolve bugs or system defectsParticipate in the on-call rotation to provide support for critical incidentsCreate and maintain s