Technical Support Engineer

insightsoftware provides reporting, analytics, and performance management solutions for finance and data teams. The Technical Support Engineer supports corporate and broker clients by analyzing data, troubleshooting file feeds and reporting issues, managing customer cases, and collaborating with engineering and product teams on defects and product updates. ResponsibilitiesProvide data analysis, report writing, file management, database auditing and technical supportMonitor daily file feeds for timeliness and accuracy and assist client in troubleshooting any issuesLearn the various ways our software meets the accounting, legal, tax and other regulatory requirements of our customers and assist them in the use of and proper set up of those featuresTest, Document, and escalate unresolved customer cases that may be product defects or data issues to engineering and product managementWork closely with product and services teams on prioritizing items for each sprint releaseAssist in responding