About the role
PFU America, Inc. is hiring a Technical Support Representative to provide first-level technical support for its imaging products and software. The role troubleshoots customer issues, documents and manages cases, and supports customer satisfaction through follow-up and product guidance. ResponsibilitiesProvide exceptional technical support to PFU America, Inc.'s customers and value-added resellers, including instruction on proper usage of our scanning equipment and software applications, along with applicable follow-up with previously assisted customersIndependently demonstrate initiative to increase knowledge of the company's scanning products, software solutions, and troubleshooting techniques by reviewing and understanding resolution details of previously escalated callsPerform independent lab study, and keeping current on reviewing newly published and/or updated Knowledgebase contentResolve customer issues over the phone and/or chat and email using proper troubleshooting techniques,