Technical Support Analyst

Comagine Health is a national nonprofit healthcare consulting organization focused on improving the quality, safety, and value of healthcare. The Technical Support Analyst provides frontline technical assistance for hardware, software, telecommunications, and technology access in a primarily Microsoft Windows environment, while managing help desk requests and supporting employee onboarding and offboarding. ResponsibilitiesServe as the first point of contact for internal technology support requestsDiagnose and resolve hardware, software, connectivity, and user access issuesProvide remote technical assistance for Windows-based computers, peripherals, and end-user technologyDeliver timely, professional, and customer-focused technical supportAdminister user accounts, permissions, and access requestsSupport employee onboarding and offboarding, including account setup, access changes, and equipment coordinationAssist with workstation configuration, deployment, and remote hardware supportCoor