Technical Printer Support Representative I (Inkjet)

Canon Information Technology Services, Inc. is hiring a Technical Printer Support Representative I to provide phone-based technical support for Canon inkjet printer customers. The role involves troubleshooting and resolving customer issues, documenting interactions, escalating cases when needed, and assisting customers with purchases on Canon’s website. ResponsibilitiesProvide positive and professional technical support to Canon customers via phoneAnalyze complex issues to answer questions, troubleshoot, and advise on solutionsPromptly identify, research, and resolve customer inquiries using all available software and network toolsInteract with customers and team members simultaneously to expedite call resolutionMake prompt, accurate business decisions that mutually benefit the business and the customerDocument interactions and resolutions in our easy-to-use applicationsAssist customers using our Total Care approach in making a purchase decision and completing their order on the Canon