Technical Customer Support Specialist

Nestmed is hiring a Technical Customer Support Specialist to support clinicians, staff, and administrators using its AI healthcare documentation platform. The role handles high-volume troubleshooting and ticket triage, escalates product issues to engineering, and shares user feedback with product and Customer Success teams. Responsibilities****First-Line Support**** — Own the front door for clinicians, staff, and admins via Zendesk (email, chat, tickets, phone). You're often the first voice a frustrated user hears mid-shift, that responsibility shapes how you show up every day****Operational Troubleshooting**** — Resolve the full range of day-to-day issues: password resets, audio file transfers, app restarts, login errors, and account configuration. Most tickets aren't deep bugs, they're fast fixes that require speed, calm, and clear communication****Technical Escalation**** — Identify, document, and escalate product issues to engineering with enough context to accelerate resolution. Y