Technical Customer Support Specialist

HappyRobot provides infrastructure for enterprises to build and orchestrate AI workforces. The Technical Customer Support Specialist will work directly with customers to triage and debug issues, design and test solutions, and collaborate with engineering and product teams. The role also involves prompt engineering to fine-tune AI workers for accuracy, reliability, and speed across logistics workflows. ResponsibilitiesQuickly triage issues, debug problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platformDiagnose issues, design and test quick solutions, and collaborate closely with both engineering and product teams to make our platform even strongerApply prompt engineering skills to help customers fine-tune their AI workers, ensuring accuracy, reliability, and speed across real-world logistics workflows QualificationsComfortable Full-Stack: Python, React, TypeScript, Node.jsExperience managing APIs and integrations with third-party systemsSome exposure to infrastructu