Technical Customer Support Representative

DTN, LLC is seeking a Technical Customer Support Specialist to provide front-line and advanced support for Energy products, customer integrations, data delivery, and transaction-processing workflows. The role owns customer issues from intake through investigation, troubleshooting, escalation, resolution, and confirmation, while coordinating with internal teams, customers, and third-party providers. ResponsibilitiesMonitor and respond to customer requests received through phone, email, online chat, and assigned support case queuesOwn technical support cases throughout the complete lifecycle, from initial intake and investigation through resolution, follow-up, and customer confirmationProvide accurate, timely, professional, and customer-appropriate communication throughout the support processIndependently advance cases, coordinate appropriate resources, and confirm successful outcomes rather than simply routing customer requestsManage multiple active support cases while prioritizing work