Technical Customer Support Associate

Jamf hires a Technical Customer Support Associate to provide direct technical and account support to users of Jamf products. The role handles customer inquiries, diagnoses and resolves issues, and guides customers toward first-touch resolution. ResponsibilitiesProvide timely and accurate responses to customer inquiries via chat, email, and phoneDeliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow stepsEnsure that customer requests are handled effectively and escalated when necessaryDevelop an understanding of Jamf products, including features, functionality, and best practicesEnsure a positive customer experience by handling interactions with professionalism and empathyStay current on new product features, technologies, and industry trends to provide the best possible supportParticipate in ongoing training sessions to improve service quality and technical knowledgeOther duties as assigned Qualification