Systems Support Technician I

Commence hires a Systems Support Technician I to provide end-user support for moderately complex incidents and service requests related to web-based document management applications. The role troubleshoots common issues, assists with software and hardware configuration, and supports internal and external customers. Responsibilities Provide technical support assistance to end users by responding to questions and concernsTroubleshoots common issues and escalates complex technical service and hardware/software issues as neededDocument services provided and shares troubleshooting techniques with IT DepartmentConfigure and install users’ application software and hardwareLead or participate in technical pilot and production rollouts, documents results, and provides input to procedural and support processes being establishedAbility to effectively work internally with DOMA production technicians and external clients, partners, and usersFacilitate at DOMA offices: installation, programming, mai