About the role
NetSuite is seeking a Support Engineer to provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, troubleshooting issues and ensuring client satisfaction while collaborating with internal teams. Responsibilities Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflowsPerform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling serversRespond to customer inquiries (technical and non-technical) via phone, email, and messaging platformsCollaborate cross-functionally to escalate and resolve complex or critical issuesDocument all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecyclePrioritize workload effectively to meet service level expectations and client needsProvide guidance and support to internal stakeh
Skills
- Debugging