Support Billing Specialist

OverviewAs a Support Billing Specialist, you will play a crucial role in optimizing billing processes within the Billing department. Your contributions will ensure accurate and timely billing operations, enhancing organizational efficiency and customer satisfaction.Your ImpactThe essential functions of this position include:Manage Support Billing requests with accuracy and timeliness.Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs.Experience with ticket management - ServiceNowPerform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.Distribute invoices via print, email, and EDI.Ensure all necessary attachments and changes are included before sending invoices.Handle special billing requirements and invoice modifications for customers.Reprint and resend original invoices as needed.Apply critical thinking for effective decision-making in short-term and long-term scenarios.Proactively resolve issues with