Spanish Bilingual Inbound Customer Service Representative- Remote

Velera is a payments credit union service organization and integrated fintech solutions provider serving financial institutions throughout North America. The Contact Center Agent I - Bilingual provides courteous and efficient service to credit union employees and members, handles incoming inquiries, navigates service tools, and meets performance targets while supporting a positive contact center environment. ResponsibilitiesTakes incoming calls from membersNavigates tools and resources to properly address member inquiriesMaintains a high level of service with members and meets performance targetsMaintains composure and demonstrates a calm, professional position while adapting to difficult situationsDevelops and maintains productive working relationships with team membersPromotes and maintains a positive, professional image of Velera's Call CentersParticipates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire