About the role
Zelis is seeking a Software Engineer to support its large, distributed healthcare payment platform as part of the Tier 2 Production Support Engineering team. The role focuses on resolving production issues, analyzing data and application behavior, implementing reliability improvements, and collaborating with technical teams and healthcare customers. Responsibilities Troubleshoot, diagnose, and resolve complex production issues across a large, distributed healthcare platformInvestigate application behavior using SQL, application logs, and monitoring toolsAnalyze and troubleshoot data issuesDebug and Diagnose integrations (API, SSO)Develop and implement code fixes, utilities, automation, and other solutions to improve system reliability and supportabilityPerform root-cause analysis for production incidents and help identify permanent solutions for recurring issuesCollaborate with software engineering, infrastructure, database, operations, and other technical teams to resolve issues spann