Software Engineer

Arkatechture is hiring a Software Engineer to support its Arkalytics platform and related data warehousing and analytics solutions. The role investigates production issues, develops permanent fixes and automation, and improves platform reliability while collaborating with customers and internal teams. Responsibilities Troubleshoot and resolve complex production issues across the Arkalytics platformDevelop software enhancements, bug fixes, and automation that improve platform stability and customer experienceInvestigate application, database, and cloud infrastructure issues within AWS environmentsPerform root cause analysis and implement long-term solutions to prevent recurring issuesBuild and maintain clean, reliable, and well-tested codeImprove monitoring, alerting, logging, and operational toolingCollaborate with Support Services, Customer Success, Product, and Engineering teams to resolve customer issues efficientlyParticipate in Tier 2 and Tier 3 production support and shared on-ca