Software Development Engineer

DescriptionAmazon Customer Service supports customers around the world through one of the world’s largest and most diverse customer service workforces. As AI fundamentally changes how customer service work is performed, it also creates an opportunity to reinvent how associates learn, develop their capabilities, receive coaching, and continuously improve.The Associate Development team is building the next generation of learning, coaching and performance experiences for Amazon Customer Service Associates. We are looking for a Software Development Engineer to help build these systems from the ground up.This is a highly greenfield opportunity. Rather than digitizing traditional training and coaching processes, we are rethinking how associate development should work in an AI-native world. What does an associate need to learn before doing a job? What can they learn through experience? What should AI provide in the flow of work? How can we understand an associate’s evolving capabilities and u