About the role
ADRM is a physical security consulting firm that provides data-driven risk management and safeguards critical assets for organizations across multiple industries. The Security Infrastructure Engineer will manage, monitor, optimize, and continuously improve enterprise physical security systems, while partnering with clients, IT teams, and systems integrators on implementations, upgrades, service tickets, reporting, and operational support. Responsibilities Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environmentsManage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfactionPrepare and deliver clear, actionable reports on system health and performance trends for client leadershipCollaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgradesProactively identify risks an