Security Engineer II (Data Protection and Network Security)

College Board is hiring a Security Engineer II to support and improve its ZScaler and data loss prevention (DLP) controls. The role triages tickets, assists users with access and policy issues, tunes and validates policies, and helps clarify ownership, escalation paths, and documentation across Security, IT, and business stakeholders. Responsibilities Triage incoming ZScaler and DLP tickets, categorizing by severity and routing appropriatelyInvestigate and resolve common ZScaler policy blocks and DLP alerts, escalating complex cases as neededSupport end users experiencing access or policy issues, providing clear guidance and timely resolutionMaintain accurate ticket documentation to support SLA tracking and reportingTune DLP detection rules and ZScaler policies to reduce false positives and negativesSupport rollout of new ZScaler and DLP policy changes across business unitsMaintain a registry of active policies, exceptions, and their business justificationsContribute to testing and val