Seasonal Customer Service Representative

Qualfon is hiring seasonal Customer Service Representatives to handle customer inquiries about benefits and claims, including eligibility and benefits questions from dental providers. The role involves responding to inbound and outbound inquiries, escalating specific requests, and documenting interactions in a computer tracking system. ResponsibilitiesRespond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite mannerMain type will be handling basic Eligibility and Benefits questions to dental ProvidersForwarding specific inquiries as directed for priority resolutionDocumenting each encounter/resolution in the computer tracking system QualificationsOne-year previous call center or equivalent role/positionAbility to attend 100% classroom training programTyping speed of 25 WPM with 90% accuracy requiredStrong communication skills—clear, caring, and professionalSolid computer skills, including MS Office a