Seasonal Customer Service

H&R Block, a leader in tax preparation services, is seeking a seasonal Customer Service agent for a work-from-home role. The position provides advanced support to external clients through phone, email, and chat, assisting with DIY online and software tax products while troubleshooting issues, tracking incidents, and escalating security concerns. Responsibilities Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutionsUtilize software solutions, knowledge base, and computer systems to resolve and track user incidentsIdentify potential security issues and escalate issues appropriately to business partners, including partnering with developers and other lines of businessCommunicate clearly and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stressUtilize oral, written, and interpersonal communication skills to interact with all levels of associates Qualifications H