Sample Operations Associate

Zappi is a consumer insights platform that helps brands make faster, smarter, consumer-driven decisions through AI-powered software and real-time feedback. The Sample Operations Associate supports audience, sample, and fieldwork operations, coordinates with suppliers and customers, monitors project delivery, and helps improve operational processes. ResponsibilitiesRun standard feasibility and incidence rate checks, audience builds and fieldwork set-up for assigned requests, following SOPs and SLAsTrack live projects in field (quotas, incidence, LOI, timings, supplier performance) and raise risks earlyHandle routine requests through Salesforce / Service Cloud queuesHelp manage translation queries and platform configuration tasksEscalate non-standard or complex requests to team leads, with the context they needCoordinate with sample suppliers on day-to-day tasks such as launches, top-ups, and pausing or closing projectsWhere coordination doesn't resolve an issue (e.g. slow pacing, low in