Sales and Operations Executive

Key Responsibilities: New Sales (Lead Conversion): Engage with inbound leads via CRM (calls, WhatsApp, email) Understand user needs and recommend relevant therapy plans Effectively pitch Felicity's offerings with empathy and clarity Achieve a minimum of ₹1.5 lakhs/month in new sales revenue Repeat Sales (Renewals & Upsell): Proactively reach out to existing clients nearing plan expiry Drive renewals and upsell higher-value plans where relevant Maintain strong client relationships and trust Achieve ₹2.5 lakhs/month in repeat sales revenue Client Experience & Support: Act as the first point of contact for client queries and concerns Coordinate with therapists and internal teams to ensure seamless sessions Support scheduling, rescheduling, and issue resolution Ensure high client satisfaction and retention Operations Support: Maintain accurate CRM records and sales tracking Assist in improving sales scripts and processes Provide feedback on client behavior, objections, and product gaps Support day-to-day operational workflows as needed Requirements: 1–4 years of B2C sales experience (preferably in wellness, edtech, healthcare, or SaaS) Strong communication and persuasion skills Comfortable handling sensitive conversations with empathy Target-driven with a proven track record of achieving sales numbers Ability to multitask across sales, support, and operations Familiarity with CRM tools and sales pipelines What We're Looking For: High ownership and accountability Strong listening skills and emotional intelligence Bias for action and execution Passion for mental health and wellbeing