Rider Operations & Network Expansion Team Leader

Shipzy Technologies Private Limited is hiring for Rider Operations & Network Expansion Team Leader! About the Company Shipzy Technologies Private Limited operates in the evolving delivery and logistics ecosystem, supporting businesses across e-commerce, quick commerce, food delivery, and related last-mile services. The company is focused on building dependable rider networks and improving operational execution across multiple markets. Responsibilities: Lead day-to-day rider operations across assigned cities and delivery programs. Drive rider onboarding, engagement, productivity, attendance, and retention. Make outbound calls to leads and prospective delivery partners, explain the opportunity, and support them through the onboarding process. Conduct timely follow-ups with leads, applicants, riders, and partner contacts to improve response and conversion rates. Maintain accurate lead records, track follow-up status, and ensure that promising leads progress through the recruitment funnel. Support network expansion by identifying supply gaps, planning local acquisition initiatives, and coordinating market launches. Monitor delivery performance, utilization, service levels, and operational issues, taking corrective action quickly. Work closely with city, vendor, customer support, and business teams to maintain smooth execution. Prepare regular performance reports and use operational data to improve coverage, efficiency, rider experience, and lead conversion. Requirements: Minimum 1 year of experience in delivery operations, rider operations, logistics, quick commerce, e-commerce, food delivery, inside sales, telecalling, lead follow-up, or a related field. Strong communication, phone-based interaction, team-handling, coordination, and problem-solving abilities. Comfort making calls, following up consistently, maintaining lead data, and working with operational metrics. Ability to work with field teams and manage fast-changing business priorities. Ability to travel locally when required and manage execution across multiple operational touchpoints. Prior experience supervising riders, delivery partners, fleet teams, sales leads, or on-ground operations will be valuable. This is a full-time hybrid opportunity with a monthly salary range of ₹20,000 to ₹35,000. The first month will be a paid trial period, with an opportunity to convert to a full-time position after successful completion of the trial. The role is open across Bangalore, Delhi, Hyderabad, Chennai, Mumbai, Jaipur, and Lucknow.