Retail Data Entry/Call Center Tech

Good Day Farm's Data Entry/Call Center Tech supports dispensaries by creating and maintaining accurate patient profiles and ensuring data integrity and regulatory compliance. The role also provides phone-based support to patients and dispensary teams, managing a high-volume call queue and resolving inquiries professionally. Responsibilities Enters and maintains accurate patient information in our retail systems, ensuring compliance with state regulationsCreates and updates patient profiles in Dutchie, METRC, and Updox, ensuring all required documentation is properly recordedVerifies patient recommendations and contact patients to confirm receipt and next stepsCollaborates with dispensary teams to resolve any data discrepancies or incomplete patient recordsMaintains a high level of confidentiality when handling sensitive patient informationCommunicates professionally with patients via phone or email to confirm recommendation detailsEnsures data integrity and compliance with all state an