Remote Customer Service Specialist

ForgeFit supplies fitness equipment to gyms, studios, and training facilities. The Customer Service Specialist supports customers throughout the order and installation process by answering inquiries, resolving issues, and coordinating with internal teams. ResponsibilitiesRespond to customer inquiries via phone, email, and chat with professionalism and careHelp customers with orders, shipping questions, product details, and troubleshootingTrack and resolve issues quickly by collaborating with fulfillment, sales, and service teamsKeep accurate records of customer interactions using CRMProactively follow up on customer needs and ensure satisfactionMaintain up-to-date knowledge of ForgeFit’s product lines and service policies Qualifications1+ years of experience in a customer service, support, or client-facing roleStrong communication and problem-solving skillsAbility to stay organized and manage multiple prioritiesComfortable using CRM or support toolsA positive attitude and genuine desir