Remote Customer Service Representative (Bilingual)

Aaron’s is a sales and lease-to-own retail company focused on helping customers create homes they love. The Customer Service Representative will support customers with orders, applications, account updates, questions, and issue resolution while maintaining accurate records and delivering positive customer experiences. ResponsibilitiesAssist customers over the phone with product inquiries, orders, applications, forms, and account updatesProcess orders, forms, applications, and requests with accuracy and integrityGuide new and existing customers through the online ordering processAccurately process customer requests and maintain customer recordsRespond to customer questions and resolve issues in a professional and timely mannerListen actively, identify customer needs, and recommend appropriate solutionsEscalate complex issues and customer concerns to the appropriate team members when necessaryDocument customer interactions and follow established procedures for issue resolutionMaintain a