PS Customer Service Representative

Conifer Health Solutions is hiring a PS Customer Service Representative to support its customer service call center for physician billing across multiple clients. The role handles patient billing inquiries, follows up on unresolved issues, and provides professional, confidential service while supporting collection of outstanding patient balances. ResponsibilitiesHandle a large call volume while ensuring quality customer service and patient satisfactionFollow-up on all issues not resolved during conversation with patient/guarantorAbility to complete other related customer service duties as assignedAnswer patient calls within the guidelines of call center metric objectivesEnsure appropriate HIPAA compliance guidelinesAdhere to work schedule and follow call center phone proceduresMaintain professionalism and confidentiality QualificationsThis person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clien