Provider Customer Service Call and Chat Representative

UnitedHealthcare is simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The Provider Customer Service Call and Chat Representative serves as a primary contact for healthcare providers, resolving issues through calls, chats, and email while navigating multiple systems and promoting digital self-service tools. ResponsibilitiesServes as the advocate for providers by demonstrating accountability and ownership to resolve issuesService Providers in a multi-channel environment including call, dual chats, and email as requiredQuickly and appropriately triage, contacts from healthcare professionals (i.e. physician offices, clinics, billing offices)Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)Research and dissect complex prior authorization and claim issues and ta