About the role
Cato Networks is building a cloud-delivered platform that converges enterprise networking and security. The Product Support T2 Engineer will manage customer issues through resolution, troubleshoot complex networking and security problems, mentor support engineers, and collaborate with internal teams to advocate for customer needs and improve global support services. Responsibilities Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issuesMentoring support engineers across the Cato Support OrganizationContribute to the ever-expanding Knowledge articles on an on-going basesAct as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issuesBe a focal point for the customer's need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato