Product Support Representative - Healthcare Technology (Veterans Focus)

Medtronic is hiring a Product Support Representative to provide Tier 1 customer support for U.S. veterans using home health products and the clinicians, caregivers, and VA staff who support them. The role handles product inquiries and troubleshooting, documents customer interactions, collaborates with teammates, and escalates complex issues to help maintain continuity of care. ResponsibilitiesRespond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channelTroubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actionsApply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiriesDocument customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development eff