Operations Data Analyst

Splash Financial is seeking an Operations Data Analyst to use data to improve performance across servicing, collections, application funnels, and contact-center operations. The role delivers insights and business-case analysis, maintains reporting and data models, and partners across teams to improve operational efficiency and decision-making. ResponsibilitiesAnalyze servicing and collections performance along with application funnels and contact-center metricsBuild and maintain automated reports and data files for our lending partners, investors, and vendors, working with your manager to map partner requirements to our data and deliver on timeMaintain and extend data models in Snowflake and dbt, and support the dashboards Operations leaders use to run their teamsApply consistent key metrics definitions, help audit existing models, and reconcile our numbers against partner figuresIdentify performance gaps, test hypotheses with data, and build the analysis behind business cases and reco