NOL Customer Service Representative

Travel Insured International, a Crum & Forster company, is a travel insurance provider offering travel protection plans to consumers and agency partners. The NOL Customer Service Representative provides phone coverage for Notice of Loss intake, sets up initial claims, maintains customer interaction records, answers routine claim inquiries, and updates claims systems while delivering an outstanding customer experience. ResponsibilitiesProvide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactionsAssist customers by setting up claim first noticesKeep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions takenProvide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flowsServe as a customer advocate in all interactions to provide an outstand