National Accounts Customer Service Representative

dormakaba hires a National Accounts Customer Service Representative to build positive relationships with key customers and coordinate nationwide service calls. The role includes dispatching technicians and subcontractors, keeping customers informed, transitioning information across shifts, and reporting on account productivity. ResponsibilitiesAccepts and dispositions in-bound service callsDispatches service calls to relevant service branches/technicians, and sub-contractorsMaintains and documents communication with customers on issues of importance such as ETA, approvals, and correctly submitting information in customer portalsEfficiently transitions information to dispatchers and CSRs on different shiftsCreates and analyzes reports for monthly/quarterly account productivity Qualifications2 + years of customer service or dispatchingHigh School or equivalent PreferredIndustry experienceComputer proficiencyA good understanding of Microsoft Word, Excel, and Outlook email BenefitsMedical,