Member Customer Service, Benefit Value Advisor

Health Care Service Corporation is a purpose-driven healthcare organization that invests in employee development and rewarding careers. The Member Customer Service, Benefit Value Advisor assists members and physicians by maximizing healthcare benefits, navigating the healthcare system, and providing prompt, accurate, and objective support through phone and written inquiries. ResponsibilitiesBeing A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their BenefitsNavigating The Healthcare System And Reaching Their Optimal HealthResponsible For Working On The Phone All Day In A Call Center To Assist Members And Physicians By Responding To Telephone And Written Inquiries In A Prompt, Accurate And Objective MannerConducting ResearchSpending Approximately 90 Of The Scheduled Time On The Phone According To Business Need QualificationsHigh school diploma OR GED6 months customer service experience OR 6 months experienc