Help Desk Technician

ResponsibilitiesPerform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.Troubleshooting desktop, laptop, printers, and network connectivity problems.Set up new desktop users.Install, configure, and maintain desktops and printers.Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise.Monitor and resolve assigned issues received through the call-tracking system.Requirements1+ years experience providing help desk support.HS diploma or GED.Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).Experience with Windows desktop OS.Experience in