About the role
Serco is hiring a General Clerk III to support the Pension Benefit Guaranty Corporation (PBGC) team in processing retirement pensions. The role handles routine case processing, customer correspondence and requests, application reviews, and account updates. Responsibilities Support routine case processing activities by performing overall clerical functions for processing activities which may include, but not limited to:Review of incoming application for completenessSubmit requests for customer correspondence utilizing client-based softwareReview incoming customer communication, mail, and returned mailProcess customer requested account updatesRespond to customer requestsHave knowledge of commonly used concepts, practices and procedures as it relates to benefits administrationWork under immediate supervision and reports to a supervisorAdhere to PBGC, Serco, and team policiesEmbody the Serco values Qualifications Have knowledge of commonly used concepts, practices and procedures as it rela