About the role
WellTheory is hiring a Full Stack Engineer to own issue triage and improve the reliability of its member app, Care Hub, internal tools, and data pipelines. The role involves finding root causes, unblocking members and Care Team staff, and reducing recurring issues through durable fixes, runbooks, alerts, and automation. ResponsibilitiesTriage first. Size the impact, reproduce the issue, and decide the next moveFind the root cause. Dig through Sentry, GCP logs, and the codebase, and ship the fix when it’s worth itUnblock, then fix. Get the reporter moving first, then decide if the problem earns a ticketKill recurring issues. Maintain a prioritized backlog and use quieter stretches to ship durable fixes, improvements, and feature requestsMake next week easier. Write runbooks, build meaningful alerts, and create automations and AI agents that cut ticket volumeProtect the queue. A ticket means “worth doing,” not “someone mentioned it.”Handle member data with care QualificationsYou likely h