Forward Deployed Engineer - Customer & Support Engineering

This is a hybrid, customer-facing engineering role that combines Forward Deployed Engineer, Customer Support Engineer, and Customer Success responsibilities. The role is for an engineer first, but one who genuinely enjoys talking to customers, understanding their problems, and driving them to resolution. The engineer will sit close to customers and candidates who interact with the product, diagnose what's going wrong in the system, fix it, and build small tools and applications to unblock people. The work involves debugging across real-time audio, frontend, and backend, as the company is building in voice.Key ResponsibilitiesOwn customer issues end to end - from the first conversation to the resolved fix.Debug across the stack (frontend and backend), using strong logging and observability to understand exactly what's happening in the system.Fix minor bugs in the codebase and ship them.Build small applications and internal tools for customers when needed.Provide technical support to cus