About the role
Solace is hiring a Data Analyst to partner with its Operations team at a healthcare advocacy marketplace. The role turns operational data into insights, scalable analytics, and improvements across patient and advocate workflows, helping the company optimize performance, staffing, and resource allocation. ResponsibilitiesDrive Operational Excellence: Find bottlenecks and inefficiencies across the patient journey (intake, match, active care) and in advocate workflows. Don’t wait for the ticket queue: surface the problems worth solving and turn complex data into operational improvements that move the business forwardModel Capacity & Throughput: Analyze advocate utilization, caseloads, and supply/demand balance so Operations can staff ahead of growth instead of behind itBuild Scalable Analytics: Design, build, and maintain dashboards in Hex that automate manual reporting and give Operations, Product, Marketing, and Finance self-serve access to the metrics that matter mostCurate the Data La