Data Analyst

IEM is hiring a Data Analyst to support strategic decision-making and performance management through analysis of customer behavior, marketplace dynamics, and operational performance. The role analyzes customer forecasts to inform support and staffing strategy and provides actionable insights to the Execution & Delivery leadership team. ResponsibilitiesDevelop, maintain, and enhance analytics frameworks to monitor customer retention, market share and revenue growth and market expansion initiativesProvide analytics and insights into customer forecast and impact to operational performance and business prioritizationLeverage AI tools and modern analytics workflows to improve efficiency, insight generation, and decision support across day-to-day operationsCollaborate with Data Science, Infrastructure, and other Analytics teams using tools such as Tableau and snowflake to deliver timely performance insightsCommunicate clear, actionable insights and recommendations to the E&D Leadership TeamF