Customer Support & Success Specialist

Levels is hiring a Customer Support & Success Specialist to support individual and enterprise customers while contributing to compensation data operations. The role includes investigating customer issues, validating and analyzing data, preparing reports, and transitioning toward enterprise customer success. ResponsibilitiesHandle consumer-side questions and issues raised through the website chatbot, investigating reports of information or functionality that may be wrongSupport data operations by cleaning records, checking data quality, validating information, and helping pull reportsRespond to enterprise customer requests and, as you transition into customer success, join customer calls to clarify what they needHandle practical account requests such as checking payment status and reconciling invoicesExplore compensation data to identify trends and changes over time, investigate what stands out, and create clear reports, charts, and insights for customersWork through unfamiliar requests