About the role
UNFI is hiring a Customer Support Specialist to retain and service strategic accounts while maintaining data accuracy and customer satisfaction. The role manages item maintenance, promotions, pricing, and customer communications, coordinating with internal teams to deliver an optimal customer experience. ResponsibilitiesResponsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs. This role would act as the primary audit point for Planned Demand quantities, allocations and special event dataCourteously and promptly resolve customer questions and problems or properly refers them to appropriate personnelExecutes the administration of customer required systems, to include pricing, promotions and general item maintenanceMaintains customer specific national and regional custom discount files within UNFI and Customer based systemsExecute and coordinate with internal departments on promotion and new item process for assigned accountsReview and coordin